Nevly's minimal viable product (MVP) provides users tools to improve their financial health.
Company: Nevly
Platform: Native App
Industry: Financial Health
Timeline: Feb 2023 - Jun 2023
My Contribution: Sr. UX designer, UI Design and UX Researcher
Other Contributors: UX Content Strategist, UX Designer
We developed a holistic financial health app that stood out from existing financial products by focusing on user needs, trust, and accessibility. To achieve this, we:
Conducted a competitive analysis to identify gaps and opportunities in the financial health app market.
Engaged users through interviews to uncover key pain points and satisfaction levels with current financial products.
Designed an intuitive, user-friendly interface that aligned with user expectations and enhanced the overall experience.
Ran usability tests to refine interactions and ensure seamless navigation.
Provided educational resources that simplified complex financial topics, including terms and conditions, investment strategies, and overall financial well-being.
Enabled seamless integration with financial accounts for a frictionless experience.
Our research indicated that incorporating these features fostered trust and confidence between users and the product, setting it apart in the financial wellness space.
The first phase of this research involved a competitive analysis of financial apps in the current market. This analysis helped identify key strengths and weaknesses in existing products. To gain deeper insights, I conducted user interviews, uncovering common frustrations and unmet needs. Several recurring pain points emerged:
Complexity & Overwhelm – Many users found financial apps difficult to navigate, with cluttered interfaces and excessive features that made financial management feel intimidating.
Lack of User-Friendly Design – Users struggled with unintuitive layouts and workflows that didn’t align with their expectations, leading to frustration and disengagement.
Limited Customization – Many apps lacked personalization options, making it difficult for users to tailor the experience to their specific financial goals and preferences.
Distrust in Financial Institutions – Users expressed skepticism about financial apps, often due to concerns about transparency, security, and inadequate educational resources.
Hidden Fees & Pricing Concerns – Unexpected charges and lack of clarity around costs were major pain points. Many users actively sought affordable or free financial solutions.
Integration Challenges – Users wanted seamless connectivity between their financial accounts (banking, credit cards, investments, loans, etc.) but often faced integration issues.
Demand for Automation – Features like automated budgeting, savings, and investment tools were highly valued, as they helped users manage finances with minimal effort.
These insights informed the design and development of a more intuitive, trustworthy, and user-centric financial health app, addressing critical user needs while differentiating from existing solutions.