DoD Stress Management app
DoD Stress Management app
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Overview
Overview
This case study focuses on Amplio AI's collaboration with the Department of Defense (DoD) to address the significant employee burnout rate through the development of a native app. As the UX designer on the project, my role encompassed user research, user experience design, and user interface design. This case study highlights the key challenges, research insights, and the design solutions implemented to create an app that alleviates burnout and promotes employee well-being.
Company: Amplio AI
Platform: Native app
Industry: Department of Defense
Timeline: September 2021 - January 2022
My Contribution: User research, user experience, user interface.
Other Contributors: Project Manager, Psychologist, AI Engineers, Development Team
Research and insight
Research and insight
Understanding the Problem:
The DoD approached Amplio AI to tackle the issue of employee burnout, resulting from heavy workloads, a lack of support, and limited resources for self-care. The existing manual system was ineffective, necessitating a technological intervention. Our team recognized the opportunity to leverage a native app to provide a solution that supports the mental health and well-being of DoD employees.
User Research Insights: Through extensive user research, we gained valuable insights into the experiences and challenges faced by DoD employees. The key findings included:
Heavy Workload: DoD employees consistently expressed feeling overwhelmed by their workload, leading to burnout. They struggled to maintain a healthy work-life balance, experiencing constant pressure.
Lack of Support: Many employees felt isolated and lacked support from superiors and colleagues, further exacerbating burnout and hindering stress coping mechanisms.
Limited Resources for Self-Care: Employees lacked accessible resources to manage stress and promote self-care. They desired practical tools and techniques that could be easily integrated into their daily routines.
Designing the Mental Health Assessment Feature:
Designing the Mental Health Assessment Feature:
To address these challenges, our team collaborated with professional psychologists to develop a comprehensive mental health assessment feature within the app. The feature aimed to provide personalized insights and recommendations, empowering employees to understand their mental well-being and identify areas for improvement.
Collaborative Approach: We worked closely with psychologists to review and validate the assessment content, ensuring adherence to industry standards and best practices.
Assessment Content: The mental health assessment was designed based on validated psychological measures and standardized questionnaires. It covered stress levels, anxiety, depression, and overall well-being, enabling employees to confidentially answer a series of carefully crafted questions within the app.
Generating the Report: Upon completion of the assessment, the app generated a detailed report summarizing the employee's mental health status. The report included personalized recommendations and resources, offering practical strategies to mitigate burnout and improve well-being.
I created this user flow showing how a user can map out a feeling on the body and select the intensity and duration.
I created this user flow showing how a user can select multiple feelings and moods. User can record intensity by decreasing or increasing the size.
UX Strategy
UX Strategy
Enhancing the User Experience:
To create an intuitive and engaging user experience, I designed user flows that allowed users to:
Select Multiple Feelings and Moods:
Users could choose from a range of feelings and moods, record their intensity by adjusting the size, and express multiple emotions simultaneously.
Map Out Feelings on the Body:
Another user flow enabled users to map out their feelings on a body diagram, selecting the intensity and duration of each feeling. This visual representation enhanced self-awareness and facilitated accurate reporting.
User Interface Design:
User Interface Design:
To create a seamless and visually appealing app interface, I designed the user interface to reflect the DoD's branding and incorporated a user-friendly layout. The interface supported efficient completion of the mental health assessment and made it easy for users to access personalized recommendations and resources.
Conclusion:
Conclusion:
Amplio AI's collaboration with the DoD successfully addressed the pressing issue of employee burnout through the development of a native app. By leveraging user research insights, collaborating with psychologists, and implementing an intuitive and comprehensive mental health assessment feature, the app provided DoD employees with the necessary resources and support to alleviate burnout and improve their overall well-being. This case study highlights the importance of user-centric design approaches in tackling complex challenges and promoting employee wellness
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